Privacy Policy

Introduction

Prowell Technology (Shenzhen) Co., Ltd. (“Prowell”, “we”, “our” or “us”) takes your privacy seriously. This Privacy Policy explains how we collect, use, share, transfer and safeguard your personal data when you visit our website, use our services, interact with us online or offline. This policy applies to all individuals who access or use our products and services.

Scope

This policy applies to your personal data that Prowell collects:

via our website, mobile and web‑based applications;
via your use of our products, services and custom solutions;
when you contact us (e.g., consultation requests, customer service) or otherwise interact with us;
when we process your data in relation to business‑to‑business relationships as relevant.

This policy does not apply to: third‑party websites, apps or services that are not under our control; or data collected by third parties when you use their services even when linked via our site.

Types of Personal Data We Collect

We may collect the following categories of personal data:

1 Data you provide to us

Contact information: name, company name (if applicable), email address, phone number, postal address.
Transaction / service information: details of your inquiries, product customization requirements, service orders, billing/shipping information, payment reference (we may not store full payment card data if processed by third‑party provider).
Communications: any messages or correspondence you send us, survey responses, feedback, support requests.

2 Data we collect automatically

Usage and technical data: IP address, device identifier, browser/OS type, visit pages, navigation paths, date/time stamps, referring URLs.
Cookies and similar tracking technologies: to identify repeat visits, remember preferences, measure performance.

3 Data from third parties

We may receive data from business partners or other sources (where you have authorised it or it is publicly available), such as when you engage in business collaboration or provide contact data for referral.

How We Use Your Personal Data

We may use your personal data for one or more of the following purposes:

To provide you with the services you request (e.g., consultations, custom solutions, quotes, after‑sales support).
To manage orders, contracts, payments, logistics and service fulfilment.
To communicate with you about your account, transactions, changes to our terms/policies, or other service‑related notices.
To develop, improve and personalise our products, services and website experience; conduct analytics, research and audits.
To send you marketing communications about our products/services, provided you have consented (and you may opt out at any time).
To comply with legal obligations, enforce our rights, detect/prevent fraud or illegal activity, or protect our business, users or the public.

Sharing and Disclosure of Personal Data

We will not sell your personal data to third parties. We may share your data in the following circumstances:

With service providers, subcontractors or business partners who help us with fulfilment, logistics, payments, IT services or marketing, and who are contractually bound to protect your data.
With our affiliates for internal business purposes, provided they agree to the same level of data protection.
In the event of a merger, acquisition, sale or corporate reorganisation, we may transfer your personal data to the acquiring entity, subject to confidentiality.
To government/regulatory authorities, law enforcement or third parties when required or permitted under applicable law for compliance, litigation, national security or public interest.
With your consent, we may share your data for third‑party marketing purposes.

Cookies and Similar Technologies

We use cookies, web beacons, device identifiers and other tracking technologies (“Cookies”) for the following purposes:

To recognise your device and browser so you do not have to re‑enter information.
To track usage of our website, measure performance, detect technical issues, analyse trends and behaviours.
With your consent, to personalise content and show targeted marketing.

You may decline or delete Cookies using your browser settings, but please note this may affect the functionality of certain parts of our site.

Data Retention & Security

We implement reasonable technical and organisational measures (e.g., encryption, access controls, backups, logging) to protect your personal data from unauthorised access, modification, disclosure or destruction.
We will retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will either delete it securely or render it anonymous.

Cross‑Border Transfers

If we transfer your personal data outside of the People’s Republic of China (PRC) or between our group companies, we will ensure appropriate safeguards are in place (e.g., standard contractual clauses, binding corporate rules) and you are informed of the transfer.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.
Correction: ask us to update or correct inaccurate or incomplete data.
Deletion: request deletion of your personal data (subject to business/ legal retention requirements).
Objection/Restriction: request that we stop processing or restrict processing of your data for certain purposes.
Data Portability: you may request a structured, machine‑readable format of your personal data (where applicable).
Withdraw Consent: if our processing is based on consent, you may withdraw your consent at any time; this will not affect processing done prior to withdrawal.
Lodge Complaint: you may file a complaint with the relevant supervisory authority in your jurisdiction.

If you wish to exercise any of these rights, please contact us using the details below. We may ask you to verify your identity before processing your request.

Third‑Party Links & Services

Our website and services may contain links to third‑party websites, tools or services which are not operated by us. We do not control those third parties and are not responsible for their privacy practices. We encourage you to read their privacy policies before using their services.

Children’s Privacy

Our services are aimed at adults. We do not knowingly collect personal data from children under a certain age (typically under sixteen (16)). If you believe we have collected data from a child without appropriate parental consent, please contact us and we will promptly delete or anonymise the data.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. If we make any material changes, we will post the new version on our website and update the “Effective Date” above. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes acceptance of the updated policy.

Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the People’s Republic of China. Any dispute arising under this policy or related to its implementation shall be subject to the exclusive jurisdiction of the courts in Shenzhen, Guangdong, China.